FAQ

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We offer a range of high-quality pellet fuel options, including hardwood, softwood, and blended varieties. Each type is carefully sourced to provide optimal heat and efficiency, meeting the unique needs of different pellet stoves.

Premium pellets are designed to burn more efficiently, producing higher heat output with minimal ash. This helps keep your stove cleaner, reducing maintenance and ensuring a cozy, consistent heat source.

Usage varies depending on stove size, home insulation, and heating needs. On average, a typical household uses about 2 to 3 tons of pellets for an entire heating season. We recommend starting with a smaller quantity and adjusting based on your stove’s performance.

Our pellets come in convenient 40-pound bags for easy handling. We also offer bulk ordering options for customers who need a larger supply.

Yes, we offer bulk ordering options to ensure you’re fully stocked for the season. Contact us for more information on bulk pricing and delivery options.

Store pellets in a cool, dry place, ideally off the ground and away from moisture. Proper storage ensures that your pellets remain in top condition for efficient burning.

Yes, we deliver directly to your door. Delivery times and costs vary based on location and order size, so please check our shipping page or contact us for more details.

Delivery typically takes 3-7 business days, depending on your location. We strive to get your order to you as quickly as possible, especially during peak heating season.

If there are issues with your order, please contact us within 7 days of delivery. We accept returns on unopened bags, and we’ll work with you to resolve any issues as quickly as possible.

Our pellets are designed to work with most pellet stoves. We recommend checking your stove’s specifications to ensure compatibility with hardwood, softwood, or blended pellets.

Yes, we offer eco-friendly, low-emission pellet options to reduce environmental impact. Check our product descriptions or contact us for details on our sustainable pellet offerings.

Our customer service team is here to help! Feel free to reach out via phone, email, or live chat for assistance with any questions about products, orders, or delivery.